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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. 1-888-77-GIFTS (888-774-4387) OR  514-745-2229
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. 1-888-77-GIFTS (888-774-4387) OR 514-745-2229
My product is missing parts.
 
Perhaps an item in your gift basket is subject to our Substitution policy therefore the item has been replaced with an item of equal or greater value by one of our designers.

Substitution Policy 

In order to ensure freshness we reserve the right from time to time to substitute a similar item of equal or greater value. We assure you the overall design, theme, color and quality of the gift basket will not be compromised