during Christmas so it is advisable to place your orders earlier than you normally would and select an earlier week of delivery to guarantee Christmas Delivery.
Unfortunately, due to stricter lockdown measures in place and cases of COVID increasing daily. All shipping companies are over capacity and there will be delays on all shipments. I know that this can be upsetting and frustrating, we appreciate your patience while your baskets get delivered by FedEx, Canada Post, and UPSWe suggest when selecting your shipment date please select SHIP AS SOON AS POSSIBLE
PLEASE NOTE FEDEX EXPRESS HAS SUSPENDED ITS MONEY BACK GUARANTEE SERVICE DURING COVID. THERE WILL BE NO REFUNDS FOR LATE DELIVERIES.
NOTE- FOR RURAL/REMOTE AREAS IN ANY OF THE ABOVE PROVINCES AN ADDITIONAL 3 BUSINESS DAYS ARE REQUIRED FOR DELIVERY. SO YOU WOULD HAVE TO ORDER 3 DAYS PRIOR TO THE DATES INDICATED ABOVE
ORDERS PLACED AFTER DEC 23, 10AM EASTERN TIME WILL ONLY SHIP FROM OUR FACILITY IN MONTREAL ON JANUARY 4.
Our offices will be closed on the following dates. For any inquiries please email us firstname.lastname@example.org
December 24 to January 3 - Closed
January 4 onward - Open
(If you need to make any changes you must send it in by email. Click reply to your order confirmation and send us the details)
PLEASE NOTE IT TAKES 1-2 BUSINESS DAYS TO PREPARE YOUR ORDER THEN TRANSIT TIME IS BELOW
FedEX & COVID19
Fedex has suspended all money back guarantees for all shipments and has suspended the signature service. There are delays in certain areas. It is currently a knock drop and go approach. See the link below for details.
Canada Post has suspended all money back guarantees and is experiencing delays in certain regions.
ADDRESS CORRECTIONS OR REROUTING
It is important that you provide us with the complete and accurate delivery information including a telephone number for your recipient at the time of submitting your order.I
n the event an incorrect postal code is provided or unit number is missing, a correction fee of $14.00 (plus applicable sales tax) is charged by our carrier to successfully deliver your order. Please note that incomplete or inaccurate information may also result in delays or the return of your parcel to our facility.
Once your gift order has been processed and shipped from our facility, we cannot make any changes to the delivery address.
In the event your gift recipient requests that their gift order be redirected to an alternate address, an address redirection fee of $14.00 (plus taxes)
***If a parcel is returned to us due to an incorrect address you will be responsible to pay for the fees that Fedex and Canada Post charge us to have the parcel sent back to us. along with a reshipping fee.
***If a parcel is returned due to an incorrect address and you wish to have a refund. We will refund the price of the basket minus the shipping fees incurred by the carrier.
***NOTE: Fedex and canadapost are not able call the recipents prior to delivery
Shipping is only operational Monday to Friday
NOTE: Rural areas take longer for delivery (usually add an additional (1-3 days)
A Quick and easy way to know if the delivery area is rural is to check the postal code. If there are zero's in the postal code then that area is rural.
FedEx Priority Overnight Details
**FedEx Priority overnight is only operational Monday to Friday.
If you place your order before 12pm eastern time it will ship the same business day for delivery the next business day using the FedEx Priority Overnight Service *******NOTE DURING THE HOLIDAYS IT TAKES 1 BUSINESS DAY TO PREPARE YOUR ORDER THEN IT SHIPS WITH FEDEX PRIORITY OVERNIGHT
***IF THE RECIPIENT IS LOCATED WITHIN A 30 KM RADIUS FROM THE FEDEX DEPOT THEY WILL MAKE 1 DELIVERY ATTEMPT AND THEY WILL LEAVE A DELIVERY CARD NOTICE INDICATING WHERE IT CAN BE PICKED UP.
The cost for FedEx Priority overnight is calculated using LIVE rates which will be calculated based on the location of the shipment.
Once a Parcel has been shipped it is not possible to change the address.
It is your responsibility to provide us with accurate recipient information. Such as address and telephone number. For apartment buildings it is crucial that the buzzer number, apartment and correct address as it appears at reception. If a gift basket needs to be reshipped due to incorrect address information a surcharge will apply. Keep in mind that in certain remote areas the delivery time may vary.
** If your gift was shipped with the FREE ground shipping by Canada post they will make a delivery attempt and if no one is home they will leave a delivery notice on the door and the gift can be picked up at their nearest post office OR they sometimes "safe drop" it outside the house. The recipient has 2 weeks to claim the gift. If it is not claimed then it gets sent back to Glitter Gift Baskets and at that time a reshipping fee will occur. All shipping methods include insurance for the gift.
** If your gift was shipped with the FREE ground shipping using FedEx Ground they will attempt to deliver the gift and if no one is home they will either leave it at the door or they will re-attempt the following day.
Should you have a preference for FedEx Ground or Canada Post please let us know and we will gladly accommodate.
***NOTE: Fedex and canadapost do not call the recipents prior to delivery
It is not recommended to ship gifts to hospitals. Glitter Gift Baskets can assure you as to when the gift will be delivered to the hospital but we make no guarantees of when the hospital will transfer the gift to the patient.
It is preferred to ship the gift to the home.
At this time THE ONLY PRODUCTS we are able to ship to the USA are our BABY BASKETS
No food products can be shipped to the United States.
To get a shipping quote add the basket to your cart and enter the zip code and state and you will be provided with a quote for Fedex Ground and Express
Orders cannot be cancelled once they have been processed or shipped
We are not liable for incorrect and incomplete addresses.
Free Ground Shipping is sent by Canada post and they make one delivery attempt. If no one is home at the time of delivery it will be brought to the closest post office whereby the recipients can pick it up at their convenience or it may be safe dropped outside their home.
New shipping charges will apply to process returned orders.
If an item is returned to us due to an incorrect address or if an item is undeliverable and you wish to have the item refunded you will be refunded the price of the basket minus the shipping fee that we paid to have the item sent out.
If you would like to have the item reshipped you will be responsible to pay the reshipping fees.