Shipping Policy


FREE SHIPPING TO CANADA GROUND

 

 

Note: It takes 1 Business Day to make your gift basket then shipping time is shown below

 

 

NOTE- FOR RURAL/ REMOTE AREAS IN ANY OF THE ABOVE PROVINCES AN ADDITIONAL 3 BUSINESS DAYS ARE REQUIRED FOR DELIVERY

Holiday Deadlines

 Holiday Dealines

 

 

 


TRACKING

Once an order ships, you will be automatically sent a notification email with the tracking link.

If you need to contact Canada Post or FedEx for information, please note they will only speak to Glitter Gift Baskets or the Recipient of the Gift. Only mention the recipients name and address when contacting FedEx or Canada Post as they do not have your information.

 

Orders placed before Noon Eastern Time Ship on same day and shipping time depends on the ship method chosen below.

 

FedEx Ship Method Delivery Times and Coverage Service Days
FedEx Express Saver® Door-to-door delivery in 1 to 3 business days by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas.* Monday to Friday (Excluding Holidays and Weekends)
FedEx Priority Overnight® Door-to-door, next-business-day, morning delivery to most metropolitan areas.* 2 to 3 business days to other areas Monday to Friday (Excluding Holidays and Weekends)
FedEx First Overnight® 10 a.m. next business day to most metropolitan areas * 2 to 3 business days to Rural areas Monday to Friday (Excluding Holidays and Weekends)

What is Metropolitan Areas?

The 1-3 Business Day Service offered by FedEx applies to City Centers / Major Metropolitan Cities. If your shipping address is not considered by FedEx as a metropolitan area then it may take an additional 1-2 Business Days.

If you are unsure, please give us a call or email us

 


FedEx Money-Back Guarantee.*

FedEx can suspend or revoke the Money-Back Guarantee at any time.

Check for most recent updates. https://www.fedex.com/en-ca/service-alerts.html

 

 

FedEx Express money-back guarantee policy does not apply to:

  • Network issues within the FedEx network
  • Holiday delivery ‘black-out’ times
  • Shipments for which the recipient requested to modify the delivery
  • Rerouted shipments
  • Address corrections
  • Refusal of an eligible person to accept delivery or sign
  • Inclement weather
  • Package is undeliverable
  • Bad address on package
  • Shipments to P.O. box addresses acceptable for delivery

 


Orders placed before Noon Eastern Time Ship on same day and shipping time depends on the ship method chosen below.

Canada Post Ship Method Delivery Times and Coverage Service Days
Expedited Parcel 1-7 Business Days Delivery across Canada. Cost-effective ground shipping within Canada. All items can be tracked and have on-time guarantees. Monday to Friday (Excluding Holidays and Weekends)
Xpresspost 2-day shipping with Xpresspost™ to urban city centers. All items are tracked, delivery times are guaranteed and delivery status can be checked online* Delivery standards are for items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors. Monday to Friday (Excluding Holidays and Weekends)
Priority Priority™ is the fastest service by Canada Post for time-sensitive documents and parcels. Delivery to every residential and business address in Canada and guarantee next-business day delivery between major urban centres. Monday to Friday (Excluding Holidays and Weekends)

Rural Areas and Remote Cities will take an additional 1-3 Business Days.

Delivery standards are for items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors.

Find the specific delivery standard from your postal code to a Canadian destination at



Canada Post Delivery Tool


 

To find the delivery standard click on the link above. "Ship From Postal Code should be H4S 1W6"

On-time delivery guarantee

Canada Post may revoke or adjust their On-time delivery guarantee at any time. Some exclusions fund below.
  • Acts of God
  • Inclement weather
  • Epidemics
  • Acts of terrorism
  • Acts of war
  • Flight delays or cancellations
  • Riots
  • Labour disruptions
  • Equipment failures
  • Unanticipated surges in volume

 

ADDRESS CORRECTIONS OR REROUTING WHILE IN TRANSIT

It is important that you provide us with the complete and accurate delivery information for your recipient at the time of submitting your order.
If you discover the address error while the Item is in transit then Fedex and Canada Post will charge 17$ Plus taxes to make an address correction.

 

UNDELIVERABLE - (GIFT BASKET RETURNED TO US)

Sometimes, despite their best efforts, our shipping providers are unable to deliver a gift basket due to several reasons, As listed in Common Errors Below.
If a gift basket cannot be delivered and is returned to our headquarters, You will be alerted via the email address associated to your account. We will reship the gift basket; but you will be charged shipping and return fees.
If we receive no response from the you within 60 days, the package will be donated and delivered to a local food bank.

COMMON ERRORS

  • Incorrect Postal Code
  • Incorrect/Missing Appartment Number
  • No Buzzer number
  • Incorrect Phone Number
  • Missing PO Box
  • Incorrect House Number
  • Delivery notice card left; and item was unclaimed by recipient
  • The item was rejected upon delivery
  • Recipient moved/relocated

EXCHANGES AND RETURNS

All returns and exchanges require preauthorization from Glitter Gift Baskets through email at info@glitterbaskets.ca. The Gift Basket(s) should be returned in their original packaging. No credit or replacement will be issued until the returned merchandise has been received and inspected by our customer service department. Shipping costs for the return shipment are the customer's responsibility unless the item was delivered damaged or defective.

It is required that all returns be returned within 14 days of delivery and are subject to a 20% restocking fee. Processing a return/exchange may take up to 10 business days. All refunds are issued for the product's purchase price only and can only be issued to the same credit card used at the time of purchase.

*Shipping charges cannot be refunded, Christmas-themed seasonal items and customized/ personalized items cannot be refunded.


SHIPPING RETURNS

Once we authorize your exchange/return you can return your product by mailing it to:

Glitter Gift Baskets

5593 Chemin St Francois, Saint-Laurent, QC, H4S 1W6

You will be responsible for paying for your own shipping costs for returning your item.

*If using your own shipping provider we recommend using a trackable insured shipping service.

 

 

 

 

 

 

 

 

** If your gift was shipped with the FREE ground shipping by Canada post they will make a delivery attempt and if no one is home they will leave a delivery notice on the door and the gift can be picked up at their nearest post office OR they sometimes "safe drop" it outside the house. The recipient has 2 weeks to claim the gift. If it is not claimed then it gets sent back to Glitter Gift Baskets and at that time a reshipping fee will occur. All shipping methods include insurance for the gift.

 


Hospital Deliveries
It is not recommended to ship gifts to hospitals. Glitter Gift Baskets can assure you as to when the gift will be delivered to the hospital but we make no guarantees of when the hospital will transfer the gift to the patient.

It is preferred to ship the gift to the home.

 

 

USA DELIVERY


ONLY BABY BASKETS can be shipped to the USA

No food products can be shipped to the United States.

To get a shipping quote add the basket to your cart and enter the zip code and state and you will be provided with a quote for Fedex Ground and Express at the check out page.


PLEASE NOTE:

  • Orders cannot be cancelled once they have been processed or shipped
  • Fedex and Canada Post are not able call the recipients prior to delivery
  • Rural areas take longer for delivery (usually add an additional (1-3 days) A Quick and easy way to know if the delivery area is rural is to check the postal code. If there are zero's in the postal code then that area is rural.