Frequently Asked Questions
Ordering
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It takes 1 business day to prepare your gift basket. Shipping time depends on the shipping method chosen and the destination. For detailed information on shipping times, please refer to our shipping policy.
Note: Personalized Baskets will require an additional 1-2 Business days to prepare.
We may be able to make changes within 30 minutes of the order being placed.
Orders cannot be canceled once they have been processed or shipped.
If you notice an error on your order, you must notify us by email. Changes/corrections by phone cannot be accepted.
Here are some ways to get in touch with us:
- You can reply to the Order confirmation you received
- Email us at info@glittergiftbaskets.ca
We may be able to make changes within 30 minutes of the order being placed. However, please note that address changes, corrections and cancellations are not possible after that period.
If you encounter any issues during the order process, don't worry! We're here to help. Please reach out to us through any of the following methods:
- Live Chat - Locate the blue circle on the bottom right-hand side of the page, and click on it to connect with one of our live chat agents. If our live chat is offline, you can still submit your request, and someone will respond to you via email.
- Email - Feel free to email us at info@glittergiftbaskets.ca.
- Phone - Give us a call at 1-888-774-4387.
- If you have a coupon code, you can apply it during checkout to receive a discount on your purchase.
- Simply enter the coupon code in the "coupon code" or "promo code" field on the checkout page and click "apply".
Shipping Questions
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- Free ground shipping for orders over $60 before taxes.
Please note that this offer is only applicable for orders shipped within Canada via ground shipping. Orders must meet the minimum purchase requirement of $60 before taxes to be eligible for free shipping.
After your order has been shipped, you will receive a notification email containing the tracking link. If, for some reason, you do not receive the email, please contact us at info@glittergiftbaskets.ca or call our tracking department at 1-888-774-4387 Ext 2.
Here are some important points to keep in mind:
- The tracking link will be sent to the email address associated with your order.
- If you need to contact Canada Post or FedEx for information, please note that they will only speak to Glitter Gift Baskets or the recipient of the gift.
- If you do decide to contact FedEx or Canada Post, make sure to provide them with the recipient's information.
We offer various shipping methods through FedEx and Canada Post, with different delivery times and coverage. For a detailed list of shipping methods and delivery times, please refer to our shipping policy.
For rural or remote areas in any of the provinces, an additional 3 business days are required for delivery.
If you need to change the delivery address or reroute a package while it's in transit, please note the following:
- FedEx and Canada Post will charge a $17 fee plus taxes for address correction or rerouting requests.
- While we will make every effort to contact the shipping carrier and initiate the request on your behalf, neither FedEx nor Canada Post can guarantee that the address correction will be successful.
- If the requested change is not possible, the carrier will refund the address correction fee.
- Any additional shipping costs incurred as a result of the address correction or rerouting will be the responsibility of the customer.
We understand that unexpected changes may arise during the shipping process, and we're here to help you navigate them. If you have any questions or concerns about changing the delivery address or rerouting a package, please don't hesitate to reach out to our customer support team for assistance.
No, FedEx and Canada Post are unable to call recipients before delivery.
If a gift basket is returned to our headquarters due to undeliverable conditions, you will be alerted via email. We will reship the gift basket, but you will be charged shipping and return fees. If we receive no response from you within 60 days, the package will be donated to a local food bank.
Although we can deliver to hospitals, it is not recommended. We cannot guarantee when the hospital will transfer the gift to the patient. It is preferred to ship the gift to the recipient's home.
We only ship baby baskets to the United States. No food products can be shipped to the U.S. To get a shipping quote, add the basket to your cart, enter the zip code and state, and you will be provided with a quote for FedEx Ground and Express at the checkout page.
To check your order status, follow these steps:
- Click on the Account Icon located at the top right-hand side of our site.
- Log in to your account.
Once your order has been shipped, you will receive an automatic email containing a tracking link. Please check the following:
- Your inbox
- Junk mail folder, as the email might have been redirected there.
If you still can't find the tracking information, feel free to contact us for assistance.
Post-Shipment Support: Resolving Issues with Your Order
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The first step is to check the tracking status. If the tracking page indicates that the order has been delivered but it hasn't been received, please contact us and we will initiate an investigation with Canada Post or FedEx. Rest assured, we will handle the entire process for you.
Keep in mind, a few common occurrences may explain the situation:
- Recipients often receive multiple packages and might not have opened the box yet. All our gift baskets arrive in sealed shipping boxes, so they may not realize a gift basket is inside.
- If the order was shipped to a company, it might have been delivered to the shipping and receiving department. The department then takes some time to deliver it to the intended employee. The time it takes to transfer it to the employee can vary from company to company. We recommend informing the recipient of the delivery so they can check with their shipping department.
- If the package was delivered to an apartment building, it is often left with the concierge or building security.
If you still cannot locate the package, please contact us for further assistance.
If you notice that an item is missing from your shipment, please reach out to us. It's possible that your order was shipped in multiple boxes, and even though they were sent on the same day, they might arrive a day apart. Let us know, and we will investigate the situation for you.
Please note that if you do not see a particular item in your gift basket, it may be because we had to substitute it based on our substitution policy. We always strive to deliver gifts exactly as presented, but there may be situations beyond our control, such as a product being discontinued by a supplier or a packaging change without our knowledge.
In such cases, we reserve the right to substitute any unavailable product with one of equal or greater value. Occasionally, we may replace a similar item with one of equal or higher value to ensure freshness. However, we assure you that the overall design, theme, color, and quality of the gift basket will remain uncompromised. The number of items in your basket will remain the same, but we may have had to change an item.
If you are missing items and they have not been substituted, please reach out to us, and we will resolve it for you. At Glitter Gift Baskets, customer service excellence is our top priority, and we want to ensure that your gift is perfect.
- Please check your gift basket carefully upon receipt.
- If you have any concerns or questions about the contents of your gift basket, please don't hesitate to contact us.
- We will do everything we can to ensure your satisfaction with your purchase
Payment Related Questions
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We offer the following payment options:
- Credit cards: We accept VISA, MasterCard, and American Express.
- Payment terms: For our corporate clients with large and recurring transactions, we offer payment terms.
- Credit application: New corporate clients seeking to establish credit with us should conduct their first few transactions via prepayment. To set up an account and request credit terms, please fill out our Credit Application Form and email it to tommy@glittergiftbaskets.ca.
We value your business and look forward to working with you. If you have any questions or concerns, please don't hesitate to contact us.
Yes, sales tax is applicable on all purchases of gift baskets made in Canada. The amount of tax may vary depending on the province or territory where the purchase is made. Our website automatically calculates the applicable tax based on your shipping address, and the tax amount will be displayed during checkout.
- If you have a coupon code, you can apply it during checkout to receive a discount on your purchase.
- Simply enter the coupon code in the "coupon code" or "promo code" field on the checkout page and click "apply".